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112 EMERGENCY CALL CENTERS ANSWERED 32 MILLION CALLS IN THE LAST 3 MONTHS
By our Turkish ministry, in a statement, the fire alarm in case of emergency, 110, 112 Sanitary, Help police 155, 156 Gendarmerie Help, AFAD Hello 122, Forest fire detection 177 and 158 Coastal Security number instead of calling one of these numbers under one roof “112,” also combined were reported.
112 Emergency call centers for Turkey government, which were built in accordance with the technology and started operating in 53 provinces last year, have been expanded with 81 as of June 2021. With the expansion of these centers throughout the country, 31 million 964 thousand 196 calls were answered in the last 3 months.
More than half of the calls to the 112 and also 157 Yimer call centers contact in emergency situations or missing person, human trafficking were unsubstantiated calls. in 2020, 88 million 341 thousand 131 calls were received, of which 59 million 720 thousand 69 turned out to be unfounded.
Among those who like to “try the phone”, “order food”, as well as unsubstantiated calls “Can I go out in isolation?” was performed by the callers.
For the Population directorate, Citizenship and Passport, e-Kimlik is Alo 199 a call center operator.
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112 THE EMERGENCY HELP BUTTON APPLICATION
T.C. The “112 Emergency Button” mobile application Google PlayStore download here
T.C. The “112 Emergency Button” mobile application offered by the Ministry of Health is designed specifically for your Android phone, and the application itself is free of charge.
112 By using the Emergency Help Button application, you can notify the emergency service of an emergency that requires emergency intervention in an emergency situation where you or your relatives live or occur around you, and you can ensure that you are reached as soon as possible with the location information that the application will send.
112 Click on the Emergency Help Button application.C. You can log in by typing in your ID Number and the password you created for the email.
your e-Pulse password, //enabiz.gov.tr you can create it specially for yourself by logging in from the “Login with E-Government” tab published at the address.
For questions and problems enabiz @saglik. gov. tr you can contact us using our address.
11.478 calls are received in four foreign languages other than Turkish in 112 emergency call centers that serve on a 24/7 basis with 118 staff. In addition to speaking languages, the center also provides emergency call services to the hearing impaired with its 112 barrier-free applications in sign language.
The centers Antalya and Istanbul, Ankara and Izmir key points in Turkey that send the Vefa Social Support Groups and the Provincial and District Epidemic Control Center personnel (ISDEM) to the region that is considered to be an emergency, ensure that the needs are met quickly.
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112 EMERGENCY CALL CENTER PROJECT
In our country, different service numbers are currently used for different emergency assistance calls (fire, health, safety-public order). In order to ensure that emergency call numbers that are more than one are collected under a single number (112), the installation work of 112 Emergency Call Centers is being carried out under the coordination of our Ministry.
The emergency call center; Health, fire, gendarmerie, police, and other units in the same space as required by the governorships providing coordination and co-location have been preferred model and the work is structured accordingly. In this model, the reception of the call, the tracking and coordination of events are carried out by the officials located in the same hall.
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THE 112 EMERGENCY CALL CENTER SYSTEM HAS TWO MAIN PURPOSES;
- In cases that require an emergency call, our citizens should know a single number instead of multiple numbers,
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- After the emergency call is received, all the teams that will be needed to reach the crime scene as soon as possible.
Conducted Studies:
Within the scope of the 112 Emergency Call Centers Project, the studies were started primarily in Antalya and Isparta, which were designated as pilot provinces, and the call centers in these two provinces were opened in 2009. Within the scope of the New Generation 112 Project, 112 Emergency Call Centers have been put into operation in 81 cities in Turkey.
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112 ADMINISTRATIVE STRUCTURING OF EMERGENCY CALL CENTERS
Considering the administrative structure of Turkey, 112 emergency call centers will be established in 81 provinces to cover all districts. The 112 emergency call centers that will be established within the governorates will serve under the coordination and responsibility of the relevant deputy governor.
In this context, 3152 Article 28 of the law on the organization and duties of the Ministry of the interior attached to “meet all emergency calls, referral and coordination of the Metropolitan Municipality in the provinces to provide investment monitoring and coordination by the department in other provinces, governorates within the 112 emergency call centers are set up. The personnel of the institutions providing emergency call services who are responsible for carrying out the call service are assigned here. If there are not enough personnel, the governor’s office may assign specialists, contract personnel and civil servants to these centers regardless of their personnel, location and titles. The work and operations of these centers are regulated by a regulation to be issued by the Ministry of Internal Affairs, taking into account the appropriate opinion of the Ministry of Health.” with its provision, the legal infrastructure of 112 Emergency Call Centers has been created throughout the country.
In addition, the “Regulation on Establishment, Duty and Operation of 112 Emergency Call Centers” was published in the Official Gazette dated 16.05.2014 and numbered 29002 and entered into force.
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THANKS TO THE 112 EMERGENCY CALL CENTERS PROJECT
The obligation of citizens and foreigners in our country to know more than one number for emergency calls has disappeared.
- Cost savings and efficiency in the service have been achieved.
. - Coordination and cooperation have been achieved between the relevant institutions.
. - All emergency calls are recorded.
. - It has become possible for foreigners to benefit from the service by employing staff who speak foreign languages.
. - Unity of practice has been achieved the provinces.
. - The technical system used in call centers has been ensured to be of the same standard and quality in all provinces,
. - Thanks to the geographical information systems used in call centers, the detection of the crime scene has become easier,
. - Thanks to the vehicle tracking system, the dispatch and management of vehicles and teams has become more efficient,
. - Since all data from the reception of calls to the arrival of teams at the scene is recorded in the system, statistical efficiency measurement can be performed,
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Turkey Medicals, “The integration of international standards and developments into the system in our country has been achieved by following international standards and developments.” was said.
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Turkey's world-renowned organ transplant specialist. Dr. Demirbaş has 104 international publications and 102 national publications.
Physician's Resume:
Born on August 7, 1963 in Çorum, Prof. Dr. Alper Demirbaş has been continuing his work as the President of MedicalPark Antalya Hospital Organ Transplantation Center since 2008.
Prof. who performed the first tissue incompatible kidney transplant in Turkey, the first blood type incompatible kidney transplant, the first kidney-pancreas transplant program and the first cadaveric donor and live donor liver transplant in Antalya. Dr. As of August 2016, Alper Demirbaş has performed 4900 kidney transplants, 500 liver transplants and 95 pancreas transplants.
In addition to being the chairman of 6 national congresses, he has also been an invited speaker at 12 international and 65 national scientific congresses. Dr. Alper Demirbaş was married and the father of 1 girl and 1 boy.
Awards:
Eczacibasi Medical Award of 2002, Akdeniz University Service Award of 2005, Izder Medical Man of the Year Award of 2006, BÖHAK Medical Man of the Year Award of 2007, Sabah Mediterranean Newspaper Scientist of the Year Award of 2007, ANTIKAD Scientist of the Year Award of 2009, Social Ethics Association Award of 2010, Işık University Medical Man of the Year Award of 2015, VTV Antalya's Brand Value Award of 2015.
Certificates:
Doctor of Medicine Degree Hacettepe University Faculty of Medicine Ankara, General Surgeon Ministry of Health Turkey EKFMG (0-477-343-8), University of Miami School of Medicine Member of Multiple Organ Transplant, ASTS Multiorgan Transplant Scholarship. Lecturer at Kyoto University. Lecturer at University of Essen, Research assistant at the University of Cambridge .
Professional Members:
American Society of Transplant Surgeons, American Transplantation Society Nominated, Middle East and Southern Africa Council Transplantation Society 2007, International Liver Transplantation Association, Turkish Transplantation Association, Turkish Society of Surgery, Turkish Hepatobiliary Surgery Association.
Disclaimer:
Our website contents consist of articles approved by our Web and Medical Editorial Board with the contributions of our physicians. Our contents are prepared only for informational purposes for public benefit. Be sure to consult your doctor for diagnosis and treatment.